Your monthly subscription automatically renews on the date that you originally signed up. For example, if you sign up for a program on the 14th of the month, this will always be your renewal date.
If you cancel within the first week of enrollment, for any reason, you will receive 100% of your money back. You will not be eligible for a refund after the one week period. You are able to cancel at any time via your account, and the steps to cancel your account are listed below.
Step 1: Log into your New Sphere account through this link: https://www.newsphere.com/my-account/
Step 2: Under “Membership Management” click on My Subscriptions. From there you will be able to see active subscriptions. Click the cancel button.
We do not offer refunds outside of the first week of enrollment. If you are dissatisfied with our classes within your first week, please contact firstname.lastname@example.org to cancel and request the refund.
You are free to change teachers or class times at any point throughout your membership. We will do our best to accommodate your requests, often within two business days. If we are unable to fulfill your request our Enrollment Specialists will do their best to provide alternative options.
We do not offer refunds for vacations or missed classes due to scheduling purposes. Your active subscription secures your child’s spot in the session with the instructor. We love our instructors and want to provide them with a consistent schedule! If the time session no longer works for you and your schedule, please email email@example.com to request another time session.
You may request a makeup session for a class that is missed by emailing firstname.lastname@example.org. The session will be approved only if there is space in that time.
All subscriptions are automatically renewed. If your account is on manual renewal and requires attention, our support team will assist you in managing the subscription to automatically renew.